The Recall Notice
Unique Charging Solution:
The Kroma Nova product utilizes a distinctive charging solution with special components designed specifically for this model, distinguishing it from other products in the market.
Component Defects:
Unfortunately, defects in the components sourced from the supplier have been identified, posing potential safety risks to consumers. These defects necessitate immediate action to mitigate any potential harm.
Next Steps and Customer Support
Recall Process:
Consumers who have purchased the Kroma Nova product are advised to follow the recall process outlined by INNOKIN to ensure prompt resolution and product replacement.
Customer Support:
INNOKIN is committed to providing dedicated customer support and assistance to affected consumers throughout the recall process, addressing any concerns or queries promptly.
